WiFi Pairing Help

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Having issues with pairing your IoTHub with your WiFi?
Please try the steps below to troubleshoot your pairing issues.

Notes:

Go to 8. Use alternative pairing method if you're having an error message of Cannot find Digicraft-AP or UNABLE TO JOIN NETWORK

Before Starting

  • You can rewatch the quick start guide video to check the pairing steps

Notes:

Start the troubleshooting process from Step 1 if the steps are followed and still unsuccessful

1. Recheck Your Credential

  • Ensure your WiFi name is from a 2.4GHz WiFi source
  • Ensure your WiFi password is correct

Notes:

Move to Step 2 if the followings are correct

2. Check Your WiFi Name for Unsupported Characters

Some WiFi names contain special characters — such as fancy quotes, accented letters, or symbols — that the IoTHub currently does not support. Only plain, standard keyboard characters (letters A–Z, numbers 0–9, and common symbols like -, _, @, #) are supported.

Example of an unsupported character:

Looks likeTypeSupported?
’ (curly/smart apostrophe)Special character❌ No
' (straight apostrophe)Standard keyboard character✅ Yes

So a WiFi name like John’s Home (with a curly ’) would cause pairing to fail, while John's Home (with a straight ') would work.

How to check: Look at your WiFi router settings or your phone's WiFi screen and compare your WiFi name carefully against the examples above.

Solution: Rename your WiFi network to use only standard keyboard characters, then retry pairing.

Beta Firmware Available

If you really need to connect to a WiFi name with special characters and are unable to rename it, a beta firmware is available that may help. Please contact our support team via the Feedback Form for assistance.

Notes:

Move to Step 3 if your WiFi name only uses standard characters and pairing is still unsuccessful.

3. Turn Off Mobile Data

  • Try turning off your mobile data during the pairing process

Notes:

Move to Step 4 if the error still persist

4. Wait Longer

  • Pairing time might take up to 5 minutes.
  • By waiting more time, your device might be able to finish pairing successfully.

Notes:

Move to Step 5 if the waiting time is more than 5 minutes

5. Enabling Permissions

  • The apps required location permissions to be enabled, please ensure the permission has been given to the application
  • Retry the pairing process if the permission has just been given
  • To double-check:
    • IOS:
      • Open Settings > Scroll Down > Go to Digicraft Home > Location change to While Using the App or Always
      • Check Local Network permissions is enable
      • Open Settings > Scroll Down > Go to Privacy & Security > Location Services > ON
    • Android:
      • Location: Enable

Notes:

Move to Step 6 if appropriate permissions have been given.

6. Restart Application and Reboot Device

  • Unplugging and replugging the IoTHub
  • Go to App Switcher and swipe away the application to close it, then reopen the app again
    • Alternative: Force close the application
    • Alternative: Reboot your smartphone
  • Redo the pairing process again

Notes:

Move to Step 7 if pairing is still unsuccessful.

7. Change Power Adapter

  • Try changing your USB power adapter to a different one, preferably a phone/tablet original charger

Notes:

Move to Step 8 if pairing is still unsuccessful.

8. Use alternative pairing method

  • The method below is a secondary way of pairing the IoTHub if the normal way is unsuccessful.
  • Android:
    1. Go to add device page (ADD DEVICE TO IOT HUB page)
    2. Make your device go into configuration mode (Pressing the button hole for 5s on the IoTHub)
    3. Insert your WiFi password (❗Do not press Connect❗)
    4. Go to your smartphone WiFi settings
    5. Wait for Digicraft-AP to appear in the WiFi's available networks
    6. ❗Do not Connect to the WiFi❗
    7. Go back to Digicraft Home app
    8. Press Connect
    9. Follow the instruction (Device should be paired)
  • IOS:
    1. Go to add device page (ADD DEVICE TO IOT HUB page)
    2. Make your device go into configuration mode (Pressing the button hole for 5s on the IoTHub)
    3. Insert your WiFi password (❗Do not press Connect❗)
    4. Go to IOS settings > Wi-Fi
    5. Manually join WiFi Digicraft-AP
    6. Wait for WiFi to be connected
    7. Go back to Digicraft Home app
    8. Press Connect
    9. Follow the instruction (Device should be paired)

Notes:

Move to Step 9 if pairing is still unsuccessful.

9. Contact Your seller

  • If you're still unable to connect your device using the above steps, please contact your seller.